Privacy Policy

Last Updated: December 11, 2024

Encore Agency Management, LLC ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our cloud-based software services ("Service") provided at www.encore4agents.com ("Site"). Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our Service:

a. Personal Information

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, billing information, and other details necessary to provide our Service.

• User Profile Information: You may choose to provide additional profile information (e.g., job title, preferences, etc.).

b. Usage Data

• Log Data: We automatically collect information about how you interact with our Service, including your IP address, browser type, access times, pages visited, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to monitor activity on our Service and improve user experience.

c. Payment Information

• If you make a purchase, we collect payment information, such as credit card numbers, billing address, and transaction history, through our secure payment processors.

d. Third-Party Integrations

• If you integrate third-party services (e.g., Google, Microsoft, etc.), we may collect additional information provided by those services, in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Service: To operate, maintain, and enhance the functionality of our Service, including responding to support requests and managing your account.

• To Process Transactions: To process payments and fulfill your orders.

• To Communicate with You: To send you account-related emails, updates, newsletters, and marketing communications (you may opt out of marketing communications).

• To Analyze and Improve Our Service: To analyze usage trends and improve the performance, functionality, and user experience of our Service.

• To Comply with Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

3. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who assist in the operation of our Service, such as payment processors, cloud storage providers, and analytics platforms. These third parties are only permitted to use your information as necessary to provide these services to us.

• In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.

• For Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., a subpoena, court order, or government agency request).

• With Your Consent: We may share your personal information with third parties when we have your consent to do so.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If you wish to delete your account or request that we no longer use your data, please contact us at ken@encore4agents.com.

5. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal data we hold about you.

• Correction: The right to correct inaccurate or incomplete data.

• Deletion: The right to request the deletion of your personal data, subject to certain exceptions.

• Objection: The right to object to the processing of your personal data in certain circumstances.

• Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at ken@encore4agents.com. We will respond to your request in accordance with applicable data protection laws.

7. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to and stored in countries outside your jurisdiction, including the United States. By using our Service, you consent to the transfer of your data to countries that may have different data protection laws than your own.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal data from children under 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the updated version on our website and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Encore Agency Management, LLC

3870 Peachtree Industrial Blvd., Ste 340-290

(678) 367-4462

ken@encore4agents.com